Frequently Asked Questions

General

Yes! You absolutely can! Please add this into the text box on the cart page before check out. Do remember to sign off with your name so the recipient knows who the flowers are from. Even if you had forgotten to enter the message, do reach out to us directly before the delivery slot at the latest and we will do our best to incorporate your message.

Yes we accept Paynow. It is one of the payment options available on our check-out page. When you choose this option and arrive at the Paynow payment page, you will see the message "Payment will be made to "HitPay Payment Solutions Pte Ltd" on behalf of "T21LL0291H". Scan the QR code from your internet banking app and once payment is made, you will receive an order confirmation from Blooming Poet. It's that simple!

We include the vases as part of the subscription. You do not need to return the vase. It is yours to keep.

Delivery

We do not deliver to Jurong Island, Airport, Airline areas, Brani, Islands around Singapore, Tuas, Seletar Aerospace, Sentosa (non-residential), restricted areas etc. Check with us if unclear. We also do not deliver to hospitals, SHN and Quarantine zones.

We offer free delivery on all products listed on our website. If your recipient missed the delivery, then a fee of $15 will apply for us to redeliver, provided there is an available slot. We will contact you at the point of failed delivery.

All deliveries are per the two time slots available at check-out; between 12-3pm and 3-6pm. In case of delays, you will be notified via phone or email. 

a) For specific delivery options within a 1hr slot (between 9am-9pm), there will be an additional charge of $15. 

b) For deliveries outside of 9am-9pm, there will be an additional charge of $20, subject to availability.

Do reach out to us at sales@thebloomingpoet.com if you need to clarify above options.

Yes you can. You may select the available delivery slots within the day, if any, from our cart page. If slots are not available, do reach out to us directly and we will do our best to to achieve your requested flower delivery.

Please ensure your recipients are at the delivery location at the stipulated timings. Re-delivery is chargeable at $15. We will do our best to schedule a re-delivery if slots are available. We will reach out to you at the point of failed delivery.

Returns / Refund

Please note that we generally do not do refunds and returns. However, in the event of feedback, we require client to provide pictorial evidence so that we can investigate. We will contact the client within 7-10 working days with the outcome.

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